Refund Policy
The trial is your real refund. But if money has already moved and the service isn't right, here's exactly how we send it back.
Refund pages are usually written by lawyers for other lawyers. We tried something different — answers to the actual questions you'd ask if you'd called us instead. Here's how money flows back to you when something's not right.
1. Why the free trial is the real refund
The whole brand is named after one promise: try it before you pay. That's the point. The trial isn't a marketing gimmick we tack onto a paid plan — it's the front door. You get full access on your own TV, your own phone, your own Wi-Fi. If a stream stutters, if a channel you wanted is missing, if the picture quality looks rough on a 65-inch screen — you'll find out before any money changes hands.
Most refund requests we used to get were buyer's remorse — someone paid, then realized in the first hour the service wasn't what they pictured. The trial fixes that. By the time you decide to subscribe, you've already done the hard work of confirming it suits you.
Still, edge cases happen. Wrong plan, accidental renewal, a card that wasn't yours. The rest of this page covers all of it.
2. When you're eligible for a refund
If you've subscribed to a paid plan and you're not happy — for any reason — message us within 24 hours of the charge and we'll send back the full amount. No long form, no interrogation, no "are you sure?" pop-up trying to talk you out of it.
- The 24-hour window starts the moment your payment goes through, not when you first watched something.
- Refunds apply to first-time purchases — not auto-renewals.
- Money goes back to the original card or wallet. Payment processors don't allow redirecting refunds elsewhere — that's a fraud-prevention rule, not a choice we make.
- Quick check: paid yesterday, asking today? You're still in time.
3. How to request a refund
Two ways. WhatsApp is fastest if you want a real human reply in minutes. The contact form is fine if you'd rather have it in writing.
- WhatsApp: Message us on WhatsApp
- Contact form: Use the contact page
Whichever you pick, send three things so we don't have to ping you back: the email address you signed up with, the order ID from your receipt (it's in the confirmation email — long string of letters and numbers), and roughly when you paid. With those, we'll find your record in seconds.
You don't need to write a paragraph explaining yourself. "Hi, refund please, here's my info" is plenty.
4. Processing time
On our end, refunds are approved within 24 hours of you reaching out — usually much faster. Once we hit the button, the money is on its way back to your original payment method.
What takes the rest of the time is the bank or card issuer:
- Credit/debit cards: 3–7 business days, sometimes faster on smaller banks.
- PayPal: usually same-day to 48 hours.
- Crypto: network-dependent. Faster than cards, but exchange rates may shift slightly between the original payment and the return.
If a week's gone by and you still haven't seen the funds land, message us. We'll send the transaction reference so your bank can trace it on their side.
5. What's not refundable
A few situations where we can't issue a refund — none of them are punitive, all of them have a real reason:
- Past the 24-hour window. We've already paid the upstream costs (servers, bandwidth, channel licensing) for the period you've been watching. Once that bandwidth is delivered, we can't claw it back.
- Auto-renewals. If your plan renewed and you didn't catch it in time, contact us anyway — we'll often meet you halfway, especially if you haven't started watching the new period. Just don't assume; ask.
- Suspended accounts. If an account is closed for credential sharing or violating our Terms, it's not eligible for a refund. That rule's strict because it's the only way to keep the service stable for everyone else.
6. Chargebacks — please ask us first
If something feels off, talk to us before you open a chargeback with your bank. Genuinely — it saves both of us weeks of paperwork.
A chargeback takes 30–90 days to resolve and freezes both sides while it's pending. A refund through us takes 24 hours and you walk away with your money and zero hassle. We're not going to stonewall a real refund — that's the entire point of this page. So save yourself the wait. Drop us a message first, and if for some unlikely reason we can't sort it, then escalate.
7. Updates to this policy
If we change anything here, we'll post it with a fresh "last updated" date at the top of the page. Anyone who paid before a change keeps the terms that were in place at the time of their purchase. We don't pull rugs.
8. Contact
This page covers the common cases. If your situation is a bit unusual — joint accounts, gifted subscriptions, payment errors, anything else — just reach out. We read every message, and we'd rather talk through a one-off than make you guess from a generic policy.